Scheduling Information

Scheduling forms are for active recreation workers only. If you are not an active recreation worker and are interested in applying for jobs in recreation please see how to apply.

In Fall 2021, Recreation Workers moved from having two scheduling submission periods per year, to having four scheduling submission periods per year. This change better reflects seniority levels when scheduling decisions are being made and gives Recreation Workers more flexibility when submitting schedules.

Once registered for Self Service/Employee Remote Access (SS/ERA), you can submit your Request for Work form(s) using Kronos Workforce Central (Kronos WFC). The system enables you to also view the status of your requests, update your availability, receive shift offers and choose if you want to be contacted by email, phone or text.

To keep up to date on important changes and known issues please see Request For Work updates and known issues.

All active Recreation Workers will receive the following by mail:

• Letter containing your unique 12 character, alphanumeric one-time registration code
• Information Page describing the change and how to get assistance if required
• Workflows outlining processes on how to register and use SS/ERA on an ongoing basis

All employees must use the unique one-time registration code to access the SS/ERA if they are registering from a non-City of Toronto networked computer.

Once registered, SS/ERA will enable you to immediately access Kronos WFC to view your current schedule and timecard reports.

Getting Started

Before you are ready, ensure you have the following items available:

• Mail out Package with one-time registration code
• Social Insurance Number (SIN)
• Birthdate
• Postal code from the mail-out

Technology Requirements

Access to both of the following required technologies to log in from a non-City of Toronto networked location:

• A phone (either landline or cell phone) and
• A device with internet access (tablet or computer)

Browser

It is recommended to complete the registration process using a computer (Google Chrome browser) or tablet (IOS 10 or higher or Android 4.4.2.8 or higher). You may experience issues using a mobile phone.

If you don’t have the required technology, email recworkerscheduling@toronto.ca or contact your Scheduler for assistance.

Registering from outside the City of Toronto network

To register from outside the City of Toronto network (e.g. home, library, youth lounges, school) use the Registration Checklist and follow the step-by-step instructions on how to register for Employee Remote Access from a Non-City Computer or review the documentation.

Registering from inside the City of Toronto network

To register from inside the City of Toronto network (e.g. City Staff Computer) use the Registration Checklist ad follow the step-by-step instructions on how to register for Employee Remote Access from a City Computer or review the documentation.

Troubleshooting

To ensure the best experience in the tool we recommend you clear your browser cache each time you log in.

If you forget your password after registration, follow the instructions to reset the password.

In Kronos, the Request For Work widget for Recreation Workers enables you to submit and view the status of your requests, update your availability, receive shift offers and choose if you want to be contacted by email, phone or text.

Before you Submit a Request

Before you review the step-by-step instructions, familiarize yourself with the following information:

• Recreation Worker Scheduling Procedure
  • Recreation Worker
  • Community Recreation Programmers/Schedulers

  How to Request Work

  To request work on the new system after you have registered for Employee Remote Access follow the Step-by step instructions online presentation or pdf document.

  Recreation Workers who are on Alternate Rate Continuous (ARC) assignment, refer to the instructions outlined in Recreation Worker on ARC – Accessing the Request for Work (RFW) Work Requests Widget.

  Help with Online Forms

  If you need help completing Request For Work Forms, please contact:

  • Your Supervisor or Scheduler (Community Recreation Programmer, Youth Recreation Programmer, Client Service Lead)
  • The Scheduling Team: recworkerscheduling@toronto.ca
  • Local 79 Office at 416-977-1629 extension 353