Spectrum has a somewhat sketchy record when it comes to customer service. But that doesn’t mean you can’t get help from the company if you reach out in the right way.
Spectrum TV and Spectrum Internet customers have several options for reaching the company, which we’ll outline here. We’ll also give you some simple troubleshooting tips for when your service is acting up.
Spectrum may not be the newest company around, but it has managed to transition its customer service department into the 21st century. You can reach Spectrum customer service over the phone, in a live chat, or even on Twitter.
These are the easiest ways to contact Spectrum customer support:
AI chatbots are the new norm, but most of us still prefer to speak with a real live human when we’re having an issue with our Wi-Fi network, phone, TV, or another service.
The easiest ways for Spectrum customers to reach a human customer service agent are through the phone or online chat options listed above. You will have to go through some automated questions before a live agent gets on. But that part will go pretty quickly as long as you have your account number and other important information available beforehand.
Are you having trouble tuning into the game on ESPN? Unacceptable. Are your kids screaming because they can’t watch their favorite cartoon? That sounds like a nightmare. Let’s see if we can help. Here are a couple of simple tips that might fix your Spectrum TV issues.
Before you start calling Spectrum customer support or finicking with your TV’s settings, make sure you check all of the wires and AC cords on your system. Are all of the cords fully plugged into the wall outlets? Is your cable box or receiver connected to your TV? Are there batteries in the remote?
If all of the connections on your entertainment system look snug, the issue might be a little deeper. One simple way to address a lot of issues with Spectrum TV is to reset the receiver.
You can reset your Spectrum receiver using the Spectrum TV app by following these steps.
If those two simple fixes aren’t working, then check out the tips in our Spectrum TV troubleshooting guide or contact Spectrum directly.
In the last couple years, as many of us have transferred to working from home (and schooling from home), internet issues have gone from an annoyance to a serious problem. Hopefully we can help you get back online quickly.
The first thing you should do when experiencing internet issues with Spectrum internet is check for an outage. You can see if there’s a network-wide problem in your area using Spectrum’s website. If there’s no outage, try some of the tips outlined below.
Spectrum internet comes with unlimited data, so if you’re seeing low-quality video, sluggish loading times, and lag in your online games, then the issue is probably with your equipment or your connection.
Oftentimes, our own computers, smart TVs, or other devices are actually the source of slow internet. Firewalls, VPNs, file-sharing programs, and malware can all affect your internet speeds. Try turning these programs off and see if that helps.
Using an old modem or router then it may also be slowing you down. Check out our list of the best Spectrum modems and routers for upgrade ideas.
If you’re still having issues, contact Spectrum. The company can sometimes boost your speeds remotely or help you upgrade to a faster plan.
If you’re having issues connecting to your Wi-Fi using your phone, tablet, or computer, then try rebooting the network. Just follow these steps:
Hopefully one of these tips helped you get back online. If not, check out our Spectrum internet troubleshooting page for more troubleshooting ideas.
If you're stuck in the installation stage we also have a helpful guide on how to do it yourself.
Wondering how to use Spectrum Wi-Fi Hotspots? We have a guide for that too!